Our policy lasts 30 days. If 30 days has passed since your purchase, unfortunately we cannot offer you a refund or exchange.
To be eligible for a return, your item must be unopened and in the same condition that you received it. It must also be in the original packaging.
We cannot accept opened food packages.
To complete your return, we require a receipt or proof of purchase.
To return your product, you should mail your product to:
Attention Stephanie Brown
Living Alive Granola,
22 Spackman Blvd.
St. Thomas, ON
Canada N5P 4A3
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance.
We don’t guarantee that we will receive your returned item.
Retail Store Purchases
If you purchased our products at a retail store and you are not satisfied, please return your purchase directly to the retail store, along with your proof of purchase. We regret that we cannot accept any returns or exchanges from customers that purchased our product at a retail store